Getting It Right Course
This ANZIIF course has been developed in collaboration with the Association of Insurance Building and Engineering Consultants (AiBEC).
This short course will introduce you to Getting It Right when it comes to seeking and relying on expert reports while resolving residential property damage claims. You will see why appointing the right expert can be a more complex task than it at first appears.
The flood inquiry highlighted that expert reports are being misused during claims handling in a way that is damaging for claimants and the industry. Claims that should be accepted are being declined either through a lack of understanding about the role of expert reports or through misinterpreting the reports themselves.
Claims agents need to be able to send out the right independent expert at the right time for the right job and then apply the findings to the claims decision.
Who should take the course?
This course will help claims agents and brokers understand the differences between types of experts and the matters they can address, and empower them to select and brief an appropriate expert every time.
Suitable for anyone involved in claims management - particularly residential property damage claims - including in-house claims agents, brokers and junior loss adjusters.
It is also suitable for a range of locations, though it references several Australian sources.
What you'll learn
On completion of the course, learners will be able to:
- identify when specialist expertise is required
- select the appropriate expert for the situation
- brief experts to provide the details required
- interpret expert reports and apply their findings to the claims decision
- recognise and avoid the common pitfalls.
You will read case studies and examples based on true stories and discover the human and business consequences of getting it wrong.
Topics Covered
The ABCs of Getting It Right:
- Appointing the right expert
- Briefing the expert well
- Considering and applying the expert’s findings.
- Bonus topic: Advocating as a broker for your client
You will see how the broker’s role fits in to the big picture of claims management when you complete the bonus topic.
The course will be accompanied by two downloadable job aids designed to support on-the-job decision-making: one for claims agents and one for brokers.
This course will not cover appointing tradespeople and interpreting builders’ assessment reports.